Question 1

What if I am in a crisis?

Accepted Answer

At All Minds Psychology, we do not have the resources to offer crisis, emergency or 24-hour support.
If you or a loved one are having thoughts of self-harm or suicide, experiencing a personal crisis or need someone to talk to right away, please call:
 
Emergeny Services (if suicide or self-harm is present) 000
 
Lifeline  (for all ages) 13 11 14
 
Suicide Callback Service (if you are experiencing thoughts of self-harm or suicide) 1300 659 467
 
QLife (for lesbian, gay, bisexual, trans, and/or intersex) 1800 184 527
 
Kids Helpline (for anyone 25 or under) 1800 55 1800
MensLine Australia 1300 78 99 78
 
HeadSpace 1800 650 890
 
1800RESPECT - (24 hours support for people impacted by sexual assault, domestic or family violence and abuse) 1800 737 732
 
Click on the links for further information.

Question 2

How many sessions will I need?

Accepted Answer

This is different for every person and depends on your individual needs. As we progress, we'll regularly discuss your needs and how we're progressing.

Question 3

Fees

Accepted Answer

Clients of All Minds Psychology usually come from one of the following:
Self-referral or Word of Mouth Recommendation
General Practitioners (GP) – under Mental Health Care Plans or private
Psychiatrists – under Mental Health Care Plans or private
Private Health Insurance

Your psychologist is able to provide psychological services under Medicare referrals and Private Health insurance.

If you have been referred by your GP under a Mental Health Care Plan, you may be eligible to receive the current Medicare rebate for up to 10 sessions per calendar year under the Better Access to Mental Health Care initiative.

Please contact us on 03 9088 2020 for more information about our fees and up to date Medicare rebate amounts.

Medicare
Medicare's Better Access program enables 10 sessions per calendar year.
To obtain a plan and the Medicare rebate you must see a GP or psychiatrist prior to your first session with the psychologist and obtain a referral. The referral is at the discretion of the GP or psychiatrist and there must be a mental health diagnosis eg anxiety disorder or depression. Medical clinics like to be informed that this is the reason for your appointment as sometimes a longer appointment is required, so please advise the receptionist you are seeking this plan so appropriate time allocations can be made.
Please advise us of the referring GP or psychiatrist when you phone us to make an appointment and whether you are being referred under the Mental Health Care Plan.
For more information please review the Australian Psychological Society's (APS) Medicare Rebate Fact Sheet

Private Health Funds
You may be able to claim a portion of the session fee from your private health fund. You will need to confirm with your individual cover whether psychology services receive a rebate - the amount of rebate and for how many sessions will differ between each health fund and each plan.

We recommend you contact your insurer to check your level of cover and the rebate. Receipts can be taken to your insurer to claim the rebate. However it is not possible to claim both private health and Medicare for the one appointment. Most clients choose to utilise their Medicare sessions first then claim through private health for further sessions if needed.

Bulk Billing
All Minds Psychology is a private fee practice and as such, we do not Bulk Bill any of our Psychology services.

Payment Options
Payments can be made by cash, Eftpos or Medipass link.

Question 4

Do you Bulk Bill?

Accepted Answer

All Minds Psychology is a private fee practice and as such, we do not Bulk Bill any of our Psychology services.

Question 5

Are psychology services covered by Medicare?

Accepted Answer

Medicare
When referred by a GP with a mental health care plan, clients are entitled to a Medicare rebate for up to 10 sessions per calendar year.

To obtain a plan and the medicare rebate you must see a GP or psychiatrist prior to your first session with the psychologist and obtain a referral.

The referral is at the discretion of the GP or psychiatrist and there must be a mental health diagnosis e.g. anxiety disorder or depression. Medical clinics like to be informed that this is the reason for your appointment as sometimes a longer appointment is required, so please advise the receptionist you are seeking this plan so appropriate time allocations can be made.

Please advise us of the referring GP or psychiatrist when you phone us to make an appointment and whether you are being referred under the Mental Health Care Plan.

For more information please review the Australian Psychological Society's (APS) Medicare Rebate Fact Sheet

Question 6

Do I need a referral from my doctor?

Accepted Answer

No, you can make an appointment without a referral.

However, if you want to claim a Medicare rebate you will need a referral from a GP or psychiatrist before your initial session.

You can choose to pay for your sessions privately (with no rebate) while many people use their Private Health Insurance to fund part of their sessions.

With or without a referral, if you have a regular GP, we recommend that you keep them informed as they can play an integral role in your ongoing health and wellbeing.

Question 7

Do your psychologists work with children or adolescents?

Accepted Answer

The psychologists at All Minds Psychology do not work with children or adolescents, so are unable to provide appropriate therapy for your presenting concerns.

We recommend contacting your GP to discuss other available options.

Question 8

What happens at the first appointment?

Accepted Answer

When you first meet one of our psychologists, they will need to get to know you.

They will introduce themselves, explain about confidentiality, the Mental Health Care Plan (if relevant) and answer any questions you might have about the consent form. They will then ask numerous questions to understand your symptoms and concerns and to formulate an understanding about what is happening for you.

For complex situations this can sometimes take more than one session. Importantly they will seek to engage you in counselling, help you feel at ease and develop a positive relationship with you.

Finally they will ask you about your goals for therapy and discuss the therapy options available to best meet those needs.

Julie, Kat, Janet & Val are very interested in your feedback about all aspects of the therapeutic process, and will ask for your feedback routinely, so please talk to them if you have any questions about your therapy.

Question 9

Where are you located?

Accepted Answer

All Minds Psychology's rooms are located within the Eltham Minds & Body Psychology Clinic at 517 Main Road, Eltham, Victoria, Australia, 3095.

Parking is available in front of the building, enter from Main Rd.

Question 10

Why the name 'All Minds' psychology?

Accepted Answer

The name 'All Minds' was chosen to reflect the inclusion of the psychological care of fathers and same-sex couples, with Perinatal (post-natal) depression and anxiety.

Fathers, same-sex couples and partners are often overlooked in the conversations we have about the mental health of expecting and new parents.

Frequently Asked Questions